Curse

TaiClaw · Sep 24, 2006, 12:27 AM // 00:27

Hey, I feel it's time to change my Guild Wars Password again, I found that I had a few Viruses on my computer so I wanna be as safe as possible.

However I cannot change my password anymore, Apparently now I need an account name ending in @plaync.com etc. My account name does not end in any of these. So how do I change my password?

I have tried to follow the help options offered by the Support faq. This is quoted straight from it;

If your login for Guild Wars is your personal e-mail address, please continue with the instructions included below.

To change the password for your Guild Wars account:

1. Log into your Guild Wars account with your current login information
2. Click the Edit Account button
3. Click the Change Password option followed by the Next button
4. Enter your current password once and your new password choice twice
5. Click the Change button to update the account

I get to step 3, yet after I click next, I just get an option to :

"Click the link below to make changes to your account".

www.plaync.com

Edit #2.

I get the same Message :

"Click the link below to make changes to your account".

www.plaync.com

When I try to reset my account password.

Batou of Nine · Sep 24, 2006, 01:50 AM // 01:50

i recently had to change my password after Anet informed me that some other person was attempting to access my PlayNC account (linked to my GW account). What followed was not a simple change password attempt, namely due to my own mistakes...

Your Guild Wars account should, if not already be connected to a PlayNC account when you were asked to register your Guild Wars copy, or when/if you have used the in-game online store. At any of these points, you should have been asked to create an account on the PlayNC website, in this process it then linked any PlayNC online games with that account with the provided keys.

***If you have never registered or created a PlayNC account then i do believe that you can change the password in-game. Otherwise like the above mentioned situations, you have to change it through your PlayNC account, shown by the web link prompt at "step 3".***

When you are trying to change your GW password, the provided link takes you to the PlayNC website to log-in, giving you access to edit your other linked accounts. The kicker is, the PlayNC account is yet another account to remember passwords for... Which i had failed to do.

If you simply cannot access your PlayNC account because you had forgotten your password AND have forgotten the "Hint Question" password, then you need to ask Anet support for a password change. They will ask a few questions to establish your identity then email you the changed password. If it takes a while for them to respond, be patient, they get hundreds of thousands of support tickets a day, but they WILL help you.

Here is the link to what info they will ask of you::
http://support.plaync.com/cgi-bin/pl...zdBoii&p_lva=#

Hope that all helps, let me know if you have any more issues, since i spent nearly 2 weeks working it out...

cheers!

Taurohtar · Sep 24, 2006, 02:22 AM // 02:22

What exactly is a PlayNC account used for? I see a lot of posts where people have never used their PlayNC account since creating it.